Frequently Asked Questions
- How long is the hire period?
The standard hire period is for up to 3 days. If your hire is for weekend use this would be collection or delivery on Friday or Saturday and return on Monday. - Do the hire costs listed cover the hire period?
Yes, the costs listed are for hire periods of up to 3 days or weekend (as above). - Can I hire equipment for longer than the standard 3 day hire period?
Yes, additional costs may apply. Please contact our office for a quote. - How far in advance do I need to book equipment?
There is no set time frame that you need to book by. You can book months, days or hours in advance.
We recommend booking about 4 – 6 weeks in advance for marquees, especially during our busy season of October – March, other items about 2 – 4 weeks in advance. The later you leave it to book the higher the risk for you that we won’t be able to supply the equipment. - When do I pay for the hire?
If we are delivering the equipment payment is required on or before delivery to our drivers either by cash or credit card (AMEX attracts a 3% surcharge). Cheques are not accepted.
If you’re collecting equipment from either of our stores payment is required on collection. We accept Cash, EFTPOS or Credit Card (AMEX attracts a 3% surcharge). Cheques are not accepted. - Do I need to pay a deposit?
A deposit is required for Marquee bookings at the time of booking which is usually 10% or $100 which ever the higher amount is.
Deposits for bookings of equipment other than marquees are at the discretion of our staff and usually depend on the size of the booking ie. Larger bookings will attract a deposit, usually 10% of the hire cost. - Do I lose my deposit if I cancel my hire?
If you cancel your booking within 7 days of the delivery date then, yes, you will lose your deposit. For cancellations that are more than 7 days from the delivery date, deposits will be refunded usually by the method they are paid. - What happens if something gets broken?
All breakages and losses are the responsibility of the hirer. A replacement cost is payable on return of the equipment. The most common are glassware and crockery. Prices for replacements are different for all items. Please contact our office for a quote. - Does the equipment need to be retuned clean?
Yes, equipment needs to be returned clean or cleaning charges apply. For larger items eg Red Carpet, Barbecues, Spits, Pie Warmers etc Cleaning Bonds are payable on hire and then refunded if the items are returned clean. If items are not returned clean then the bond is lost.
Linen tablecloths and serviettes are cleaned at a commercial laundry. They are not required to be cleaned before returning. The cost of laundering is included in the hire cost. - Do you have a show room?
Yes we have a Show Room at Mulgrave stores. We do not have Marquees set up at to view. - What are your opening hours?
For customer collection and return of equipment, dispatch is open from
9am – 4.30pm Monday – Friday and 9am – 12pm on Saturday.
Our Office and Show Room are open from
9am – 5pm Monday – Friday and 9am – 12pm on Saturday morning.
We are not open on Sundays. - Can I collect and return the equipment myself?
Yes. Assuming your function is on a weekend, equipment can be collected on Friday 9am – 4.30pm or Saturday morning 9am – 12pm and then returned on Monday 9am – 4.30pm.
This is considered the 3 day standard hire period whether you collect on Friday or Saturday.
If your function is during the week you can collect equipment the day before and then return the day after your function (3 day hire).
If you are hiring bulky equipment or large numbers please talk with our office to ensure you have a vehicle large enough to transport the items. - Do you have a delivery service?
Yes, we offer a delivery and collection service. Costs apply depending on suburb of delivery. Please contact our office for a quote. - What time would delivery be?
Standard delivery times are Monday – Friday 9am – 4pm. We can offer either AM or PM delivery windows but their availability depends on our workload.
Delivery is available outside these times but additional costs may apply. If your function is on a weekend we normally deliver on Friday and collect on Monday. - Can I pick up the equipment earlier or return it later than the standard weekend hire Friday/Saturday - Monday?
Yes, but additional hire costs may apply as this would exceed the standard up to 3 day hire. - What is the difference between Marquee styles?
Steel Frame: Steel Framed Marquees are our base model marquee. They are a heavy weight framed marquee with no centre pole. They have to be weighted down with either ropes to pegs in the ground or weights. They have guide ropes off the each leg that tie to either a peg or weight. They come with a white roof and a full set of walls.
Self Erect: Same as the Steel Frame Type above but we allow you to set up and pack up these sizes yourself (3.6m x 3.6m, 4.5m x 4.5m and 6m x 6m). If you plan to collect and return these please contact our office to discuss transport requirements.
Clear Span Structure: A newer modern style of marquee with gable ends and is slightly higher at the sides and roof than the Steel Framed Type. They have to be weighted down with either pegs or weights. Pegs are used through the feet of the legs so no guide ropes are required. If pegs cannot be used, ropes are used to tie down the marquee to weights. They come with a white roof and a full set of walls.
Pagoda: A newer modern style of marquee with high pointed roof and is higher at the sides and roof than the Steel Framed Type. They have to be weighted down with either pegs or weights. Pegs are used through the feet of the legs so no guide ropes are required. If pegs cannot be used, ropes are used to tie down the marquee to weights. They come with a white roof and a full set of walls.
Please refer to the photo gallery to see pictures of the different styles of marquee. - If I hire a marquee when do you set it up and pack it up?
Normally we set up Marquees on Thursdays and then collect them on Mondays. Depending on our work load this can be stretched to setting up on Wednesday and collecting on Tuesday. This is negotiable and can be changed if you have certain requirements, please discuss this with our office when making enquiries or bookings for Marquees. - How many people can I fit in each size marquee?
Please refer to the ‘Marquees’ tab on our website and click on ‘Marquee Capacity Chart’. Please contact our office if you need anymore help. - What are the conditions of hire?
Our conditions of hire are listed under the ‘Ordering’ tab. - What is Damage Waiver?
Damage waiver is charged at 6% of the hire cost and is designed to cover the general wear and tear of equipment. It does not cover excessive damage or the cost of breakages and/or losses.