Frequent Questions

  • How long is the hire period?
    The standard hire period is for up to 3 days. If your hire is for weekend use this would be collection or delivery on Friday and return on Monday.
  • Do the hire costs listed cover the hire period?
    Yes, the costs listed are for hire periods of up to 3 days or weekend (as above).
  • Can I hire equipment for longer than the standard 3 day hire period?
    Yes, additional costs may apply. Please contact our office for a quote.
  • How far in advance do I need to book equipment?
    There is no set time frame that you need to book by. You can book months, days or hours in advance.
    We recommend booking about 4 – 6 weeks in advance for marquees, especially during our busy season of October – March, other items about 2 – 4 weeks in advance. The later you leave it to book the higher the risk for you that we won't be able to supply the equipment.
  • Do I need to pay a deposit?
    Yes, a 30% deposit is required at the time of booking. Booking deposits are non refundable on cancellation.
  • When do I pay for the hire?
    A 30% deposit is required at the time of booking. The balance is payable in full 10 days prior to your function date. If you place a booking within 10days of the function date payment is required in full at the time of booking. Payments can be made by cash, EFT or credit card (VISA and Mastercard 2% surcharge, AMEX attracts a 3% surcharge).
  • Do I lose my deposit if I cancel my hire?
    Yes, booking deposits are non refundable on cancellation. Any bookings cancelled within 7 days of the function date or on the day of the function will forfeit 100% of the hire cost and any cartage and labour applicable.
  • What happens if something gets broken?
    All breakages and losses are the responsibility of the hirer. A replacement cost is payable on return of the equipment. The most common are glassware and crockery. Prices for replacements are different for all items. Please contact our office for a quote.
  • Does the equipment need to be returned clean?
    Yes equipment needs to be returned clean or cleaning charges apply.
    Linen tablecloths and serviettes are cleaned at a commercial laundry. They are not required to be cleaned before returning. The cost of laundering is included in the hire cost.
  • What are your opening hours?
    Our Office/Showroom and Warehouse/Dispatch are both open
    Monday – Friday 8am – 4pm
  • Do you have a show room?
    Yes we have a Show Room at 26 Miles Street, Mulgrave. We do not have Marquees set up to view. We are open Monday – Friday 8am – 4pm.
  • Can I collect and return the equipment myself?
    Yes. Assuming your function is on a weekend; equipment can be collected on Friday 8am – 4pm and then returned on the Monday after 8am – 4pm.
    If your function is during the week you can collect equipment the day before and then return the day after your function (3 day hire)
    Customer collection & return is a DIY service. Please ensure you are able to load & unload the goods yourself or have someone with you who can. While we endeavour to have someone at our premises to help you, this is not always possible.
    If you are hiring bulky equipment or large numbers please talk with our office to ensure you have a vehicle large enough to transport the items.
  • Do you have a delivery service?
    Yes we offer a delivery and collection service. Costs apply depending on suburb of delivery. Please contact our office for a quote.
  • What time would delivery be?
    Standard delivery time is weekdays between 8am – 4pm. We can offer either AM (8am – 12pm) or PM (12pm – 4pm) delivery windows but their availability depends on our workload. Delivery is available outside Monday – Friday 8am – 4pm but additional costs may apply.
  • Can I pick up the equipment earlier or return it later than the standard weekend hire Friday - Monday?
    Yes, but additional hire costs may apply as this would exceed the standard up to 3 day hire.
  • What is the difference between Marquee styles?
    Clear Span Structure: A newer modern style of marquee with gable ends and is slightly higher at the sides and roof than the Steel Framed Type. They have to be weighted down with either pegs or weights. Pegs are used through the feet of the legs so no guide ropes are required. If pegs cannot be used, ropes are used to tie down the marquee to weights. They come with a white roof and a full set of walls.
    Pagoda:: A newer modern style of marquee with high pointed roof and is higher at the sides and roof than the Steel Framed Type. They have to be weighted down with either pegs or weights. Pegs are used through the feet of the legs so no guide ropes are required. If pegs cannot be used, ropes are used to tie down the marquee to weights. They come with a white roof and a full set of walls.

    Please refer to the marquee section of our website to see pictures of the different styles of marquee.
  • If I hire a marquee when do you set it up and pack it up?
    For weekend functions, Marquees are usually set up on the Wednesday or Thursday before and collected on the Monday or Tuesday after. Depending on our work load this can be stretched out both ends. This is negotiable and can be changed if you have certain requirements, please discuss this with our office when making enquiries or bookings for Marquees.
  • How many people can I fit in each size marquee?
    Please refer to the 'Marquees' tab on our website and click on 'Marquee Capacity Chart'. The chart lists the sizes and capacity of people standing and seated. Please contact our office if you need anymore help.
  • What are the conditions of hire?
    Our conditions of hire are listed under the 'Ordering' tab.
  • What is Damage Waiver?
    Damage waiver is charged at 7% of the hire cost and is designed to cover the general wear and tear of equipment. It does not cover excessive damage or the cost of breakages and/or losses.

For a free quote, call us on 03 9561 8111

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Alternatively, please call us on (03) 9561 8111.

 

 

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